FAQ
WHERE ARE YOU BASED?
We're happily based in the Holy Land.
HOW DOES SHIPPING WORK?
Proudly partnered with the best merchants and artisans in order to provide you the best prices and the most interesting products.
Because we ship directly from the holy land, your item may take 21-30 days to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking.
We offer international shipping options too - no matter where you are, you can buy from us!
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away at support@nativitycrafts.com and we'll help guide you through the process.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email to support@nativitycrafts.com and we'll get back to you as soon as we can.
We're happily based in the Holy Land.
HOW DOES SHIPPING WORK?
Proudly partnered with the best merchants and artisans in order to provide you the best prices and the most interesting products.
Because we ship directly from the holy land, your item may take 21-30 days to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking.
We offer international shipping options too - no matter where you are, you can buy from us!
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away at support@nativitycrafts.com and we'll help guide you through the process.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email to support@nativitycrafts.com and we'll get back to you as soon as we can.